Front
Office Security Functions
Protecting a. People -Guests-
guest’s health, comfort or wellbeing,
-Employees & others
b. Property - equipment,
machinery, fixtures & fittings, software, revenue, reputation.
The role of Front Office-
Although it is the responsibility
of everyone, yet Front Office staff plays an important role as
they have opportunity to observe
all persons entering or departing the premises.
Procedures for
Guest Security
·
Should never
disclose the information about the guest to anyone.
·
Front office
staff should prohibit the staff to provide any information about the guests to
any caller
or
visitors.
·
Should never
give room number, room keys and messages or mail of the guest to anyone else.
·
Screening of
caller before connecting the call to the guest/ no connection of the call
without the permission of the guest.
.
·
Should also
inform the guests of personal precautions they may take.
·
The bell boy
should give instructions to the guest of equipment use.
·
Flyers/ pamphlets
of safety tips should be placed in the rooms.
·
Front Office
Staff also help protect guests’ personal property.
·
Front Office
staff also important to asset protection (charging guests for breakages etc.).
Procedures for
Property Security
·
The building
should be enclosed with a Fencing-High rise concrete wall, wired etc.
·
Adequate
lighting on all side of the property.
·
Security guards/
manning of all entries/ exits.
·
CCTV placed at
all strategic locations inside and outside the buildings.
·
X-ray machines
for luggage scanning.
·
Inverted Mirrors
for scanning of lower side of cars/ vehicles.
·
Underground
scanners for cars/ vehicles.
·
Underground
Tyre-cutters for cars/ vehicles.
·
Door framed
Metal detectors.
·
Hand held
scanners.
·
Frisking of all
guests/ visitors.
·
Multi-purpose
room keys (for the use of lift/ entry for adjacent mall etc.)
·
Use of Sensors
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