Bomb Threats in
hotels
Bomb threats
are usually received orally on telephone by hotel’s telephone operator. It
should be handled in the following way:
Telephone operator: “Good evening! Hotel Moon. How may I help you?”
Person: “A bomb has been planted in your hotel.”
Telephone operator: “May I know to whom I am speaking?”
(she
indicates the other employee to record it )
Person: “You won’t be able to know it. The bomb planted in your hotel will
blast in 4 hours from now. If you want your hotel and the people over there to
be safe, you will have to fulfill our demands.”
(The
employee should remain observant and calm. He/she is hearing sound bells of
temple in the background.He/ She should try listening to the person more and
ask questions to keep him connected.)
Telephone operator: “Where is the bomb located?”
(recognizing
his voice as of a south Indian )
Person: “You and your people will never find out.”
Telephone operator: “What is your reason for planting this bomb?”
Person: “Because we want our needs to be fulfilled. Do not dare to inform the
police because they will also be of no help.”
Telephone Operator: “Where are you calling from?”
Person: “You will not find this also. Wait for my next call and I will tell
you all my demands. You better fulfill them or the results will be disastrous.”
-----------Line Disconnected-----------
o
After the call
gets disconnected, the Front Office Manager should be informed.
o
All the
department heads and General Manager should gather at one place and discuss the
matter.
o
The Police should
be informed and they should investigate the threat.
o
If the telephone
operator has heard anything during the call that can be of any help, it should
be informed to the police. All details such as the voice of the person,
background noise etc. should be told.
o
One staff member
should guide the police and other teams to the hotel for searching the bomb.
o
If a suspicious
object is found, the hotel should be evacuated and make sure all doors and
windows are open.
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