checkout procedure

Departure procedures

Check out and accounts settlement can be an efficient process when the front office staff is well –prepared & organized. The departure states of the guest cycle involve several procedures designed to simplify check-out & account settlement. These procedures include:-

·      Inquiring about additional recent charges

·      Posting outstanding charges

·      Verifying account information

·      Presenting the guest folio.

·      Verifying the method of payment

·      Processing the  account payment

·      Checking for mail, messages, faxes.

·      Checking for safe deposit box or in room safe keys

·      Securing the room key

·      Updating the rooms status

·      Inquiring about the guests stay & experience

·      Requesting the guest to complete a guest satisfaction survey

·      Updating the guest history file